Return Policy

Return & Refund Policy

At UnButton, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Return Eligibility

We accept returns for both defective and non-defective products within 15 days of delivery.

To qualify for a return, items must:

  • Be in new, unused condition
  • Be returned in their original packaging whenever possible
  • Include all original accessories and components

We reserve the right to deny returns that show signs of use, damage, or alteration.

Exchanges

We gladly accept exchanges for eligible products within the same 15-day return period.

If your item arrives defective or damaged, please contact us as soon as possible so we can assist with a replacement or exchange.

Return Shipping

Unless the item is defective or we made an error with your order, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5 business days.

Please note that your financial institution may require additional time for the refund to appear on your account.

Non-Returnable Items

For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used, unless they are defective or required by applicable law.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us promptly with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging (if applicable)

We'll work quickly to resolve the issue.

How to Start a Return

To initiate a return or exchange, please contact our customer support team before sending your item back.

Please include:

  • Order number
  • Name used on the order
  • Reason for the return

Once your return is approved, we'll provide instructions for returning your item.

Questions?

If you have any questions regarding our return policy, please contact our customer support team through our Contact Us page.