Shipping policy

Is the packaging discreet?

Yes! All UnButton products are carefully packed in our warehouse in an unmarked shipping box with a discreet label. Orders are billed from ‘SEV ENTERPRISE INC.’

Is there a shipping cost? 

Domestically, we offer free economy shipping throughout the USA on all orders.

Free shipping is not available outside of the contiguous USA. International shipping fees will be calculated during check out for all orders being shipped outside of the USA.

Do you ship to Army Bases? 

Unfortunately, we do not ship to army bases. We continue to make improvements to our shipping destinations to provide our customers with the level of service they'd expect from UnButton. In the future, should this change, we will be sure to notify you.

International Shipping (Shipping Outside the USA) 

Free shipping is not available outside the United States.

International shipping rates can vary by country. During checkout, you will see the specific shipping rates for your order before you place it.

We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received.

How long will it take for my product to be delivered?

All products that are available in our warehouse are shipped within 1-2 days of placing your order. Of course, we always strive to keep all products in stock for you. There may be a rare case of shortage, and in such a case, we will contact you via e-mail.

For international shipping, please allow additional transit time. Up to 15 days, depending on the shipping address.

Orders must be placed and processed before 2 pm Eastern, in order to ship same-day. All orders placed after 2 pm Eastern, will ship the following morning. Please keep this in consideration when placing a rush order.

Orders must be placed and processed before 2 pm Eastern, in order to ship same-day. All orders placed after 2 pm Eastern, will ship the following morning. Please keep this in consideration when placing a rush order.

Also, please understand we ship to the address provided on the order. If there is an error in your shipping address, and your order has shipped, please note it will create a delay in the delivery of your order as well as additional fees for re-shipments, shipping address changes, or shipments that are return to sender due to incorrect address or missing information.

What is the return policy?

At UnButton, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.

Return Eligibility

We accept returns for both defective and non-defective products within 15 days of delivery.

To qualify for a return, items must:

• Be in new, unused condition
• Be returned in their original packaging
  

We reserve the right to deny returns that show signs of use, damage, or alteration.

For more information please visit: UnButton Return Policy

Can I get a refund on my product?

We’re sorry to hear your purchase didn’t work out. We offer refunds on eligible returns that meet the conditions below.

Refund Eligibility

To qualify for a refund, items must:

• Be returned within 15 days of delivery
• Be in new, unused condition
• Be unopened, in their original sealed packaging
• Include all original accessories and components

Items that have been opened, used, damaged, or altered are not eligible for a refund.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we can’t issue refunds for returns that are lost or never received.

What Gets Refunded

Once your return is received and inspected, we’ll refund the price you paid for the item to your original payment method. Original shipping charges are non-refundable.

Damaged, Leaking, or Incorrect Items

If your order arrives damaged, leaking, with a broken seal, or isn’t what you ordered, please contact us through our Contact Us page within 7 days of delivery. Include your order number and a photo of the item and packaging. 

How to Start a Return

Contact us through our Contact Us page with your order number and reason for return. Our team will send you return instructions.

For more information, please visit: UnButton Return Policy