Refund policy
Returns & Refunds
At UnButton, we want you to be satisfied with your purchase. If you’re not completely happy, we’re here to help.
Returns for a Refund
We accept returns of unopened products within 15 days of delivery. To qualify for a refund, items must:
- Be in new, unused condition
- Be unopened, in their original sealed packaging
Opened items are not eligible for return or refund unless they are defective (see below). We reserve the right to deny any return that shows signs of opening, use, damage, or alteration.
Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we can’t issue refunds for returns that are lost or never received.
Your Refund
Once your return is received and inspected, we’ll refund the price you paid for the item to your original payment method. Original shipping charges are non-refundable. Please allow 5–10 business days after we receive your return for the refund to appear on your account.
Damaged, Leaking, or Incorrect Items
If your order arrives damaged, leaking, with a broken seal, or isn’t what you ordered, please contact us through our Contact Us page within 7 days of delivery. Include your order number and a photo of the item and packaging.
How to Start a Return or Exchange
Contact us through our Contact Us page with your order number and the reason for your return. Our team will reply with return instructions. Returns sent without contacting us first may be delayed or refused.