Return & Refund Policy

We want you to feel confident in every UnButton purchase. If you're not completely satisfied, we accept returns of eligible products within 15 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for a return, products must be:

• Returned within 15 days of delivery
• New and unused
• In their original packaging
• Accompanied by proof of purchase

For health, hygiene, and safety reasons, products that have been opened, used, or removed from sealed packaging are not eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible so we can review the issue and make it right.

Damaged, defective, or incorrect items are not subject to the new and unused requirement when the nature of the issue requires the product to be opened or inspected.

How to Start a Return

To request a return, contact our Customer Care team at customercare@UnButtonWellness.com within 15 days of delivery.

Please include your order number and the item(s) you would like to return. If your item is damaged, defective, or incorrect, please also include a brief description of the issue and photos when applicable.

Returns must be authorized before being sent back. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item was damaged, defective, incorrect, or the result of an UnButton fulfillment error, customers are responsible for return shipping costs.

Original shipping charges, if applicable, are non-refundable.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Exchanges

If you'd like a different product, the fastest option is to return the eligible item and place a new order for the item you want.

Questions?

If you have any questions about a return, refund, or your order, contact our Customer Care team at customercare@UnButtonWellness.com.